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Case studies of Smart and Flexible Working

Learning from the experience of others

Case studies on Flexibility.co.uk

Smart Worker at Wokingham Borough Council

Smart Working at Wokingham Council

Wokingham Borough Council has a dynamic and can-do attitude to implementing Smart Working. They have moved ahead with their own solution, developing a new working culture, working flexibly across locations and achieving a 2:1 desk-sharing ratio. A case study of a smaller council leading the way.

e-Work e-learning for Smart Working

Case Study on e-Learning for Smart Working

e-Learning is a natural fit for organisations making the change to Smart Working.  Plantronics have found it the ideal way to support staff making the transition to new ways of working. read about their customised solution reflecting their brand and aspirations.

Aberdeenshire Worksmart office

Working Smarter at Aberdeenshire Council

Aberdeenshire Council's Worksmart and WorkSPACE programmes are attracting a lot of attention from councils around the UK - a great example of moving ahead with modern working practices and getting staff on board with the new workstyles.


New working environments at the National Army Museum
It often happens that addressing long-standing space issues can open up new possibilities to achieve a wide range of benefits.  This is what the National Army Museum has found - and staff are still amazed by the amount of practical attractive space that has been created.

Flexibility in half the space
Creating a modern working environment to facilitate flexible working has enabled English Heritage to consolidate two floors into one while serving the same number of staff.  This transformation will deliver a saving of £1million within 5 years and has produced a return on investment in less than 12 months

Smart Working at Islington Council
One organisation that has adopted an integrated approach to flexible working is Islington Council. Like many councils, Islington has been under pressure to increase efficiency over a number of years – delivering better services, more sustainably, and with fewer resources

Constructing a better balance
Construction giants Balfour Beatty have taken a positive approach to introducing flexible work options to help the work-life balance of people working on motorway construction projects


Flexible tailors - truly mobile solutions means the office really is the network at ASuitThatFits.com.

You've got AA friend at home!
The AA's virtual call centre has increased productivity, reduced property costs and improved staff retention

The UK's largest virtual call centre
We profile the Co-op Travel group's Future Travel agency, which has 630 home-based call centre agents.

Case study - flexible barristers' chambers
This case study from Swiftwork is of a work-life balance flexible working implementation in a very traditional setting.

Case studies in "sustainable telework"
How sustainable is telework? We report on the first findings of a European project that is measuring the economic, environmental and social benefits of telework. Includes particular focus on BT (British telecom) and BAA (British Airports Authority) at Heathrow





Case studies from elsewhere

Top 25 Most Popular Offices
Great one this at officesnapshots.com. A range of cool modern offices styled and stylish for modern working practices.

Work-Life Estimator Tool at Prudential Financial - Video case study by WorldatWork, a global HR association focused on compensation, benefits, work-life and integrated total rewards to attract, motivate and retain a talented workforce.  This short video describes Prudential Financial’s “Work-Life Estimator Tool,” which helps HR professionals express the financial value of work-life programs.

Work-Life Effectiveness at KPMG - In this WorldatWork video, KPMG's Kristen Piersol-Stockton, a 2012 Work-Life Rising Star, discusses how she offers one-on-one coaching to KPMG staff to help them achieve work-life effectiveness within a high-performing culture.

Working environments at Google - Places for relaxation, creativity, fun, eating and... oh yes ... working too at Google. Not to mention slides and firemen's poles. Sounds good to us.



Building up Case Study resources

There's nothing like evidence of flexibility in practice to help understand what it's all about.

In the months ahead, we aim to build up this resource, both

  • studies written up on Flexibility
  • links to studies on other websites

If your organisation has introduced flexible working, and would be happy to be written up on this site, or you know of pages we could link to, please let us know.














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